From 285dbea65a6882c50b8f186b13d330875b0ef262 Mon Sep 17 00:00:00 2001 From: Dustin B Date: Tue, 17 Apr 2018 08:31:56 -0400 Subject: [PATCH] Issues Template For any issues troubleshooting installation, please provide answers to the above when creating an issue. --- ISSUE_TEMPLATE.md | 34 ++++++++++++++++++++++++++++++++++ 1 file changed, 34 insertions(+) create mode 100644 ISSUE_TEMPLATE.md diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md new file mode 100644 index 0000000..7b902b9 --- /dev/null +++ b/ISSUE_TEMPLATE.md @@ -0,0 +1,34 @@ +#### Expected Behavior (or desired behavior if a feature request) + +(what you expect to happen goes here) + +----- + +#### Actual Behavior + +(what actually happens goes here) + +----- + +#### Confirm XOCE services are running + +```systemctl status xo-server.service``` + +#### Provide the output of journalctl logs + +```journalctl -u xo-server -f -n 50``` + +#### Provide answers to these questions: + +- Is this a fresh install or an upgrade? +- Version of XOCE server and web interface you're running +- What OS is XOCE running on? +- What method you used to install XOCE (xo_install.sh, manual installation, etc) +- What specific XOCE page you're on, and what specific element you're interacting with to trigger the error +- If a stacktrace is provided in the error, include that too. +- Any errors that appear in your browser's error console. +- Include what you've done so far in the installation, and if you got any error messages along the way. +- Indicate whether or not you've manually edited any data directly. + +Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you. +